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New Canaan YMCA

Membership Information, Policies, & Forms

Membership Information, Policies, & Forms

Membership Information & Policies

Our 30-Day Membership Guarantee

We welcome new members and hope they are satisfied with every aspect of their YMCA experience. New members who are not pleased with membership may submit a refund request to the Member Services Desk within the first 30 days of joining for a full refund of membership and joiner fees. Please Note: Annual memberships are non-transferrable and after 30 days, non-refundable.

Monthly Membership Cancellation/Suspension

Monthly memberships are continuous unless a member requests a suspension or cancellation using a form, and requests to cancel or suspend membership must be submitted one week prior to draft date. Monthly membership may be suspended for up to four months. An administrative fee of $25 will be charged during each month of suspension, except in the case of suspensions due to medical reasons, verified in writing by a physician. Monthly membership drafts will automatically resume at the end of the suspension.

Membership cancellation or suspension forms are available at the Front Desk or found online. Requests can be submitted to the Front Desk or emailed to [email protected].

Monthly Membership Declined Payments

Monthly drafts may be made via credit/debit card or checking account link. Monthly charges are continuous unless the primary member notifies the YMCA to cancel or suspend membership. If a monthly draft is declined, the primary member will be notified by email and charged a $20.00 fee to cover the additional processing fees incurred by the Y. Membership may be suspended until payment is made.

Member Code of Conduct

Our Member Code of Conduct is designed to ensure that every member and guest has a rewarding, safe, and enjoyable experience every time they come to the Y. Membership is a privilege which may be suspended or revoked. Members are asked to please familiarize themselves with our full code of conduct found in our Member Handbook.

Waiver of Liability/Authorization

The safety of our community is of paramount importance. The New Canaan YMCA recommends that all members and facility users consult with personal healthcare providers concerning fitness activities and goals. All members and day pass users are asked to provide current personal and emergency contact information that the Y may use to secure emergency care at the participants’ expense.

All members will sign a waiver of liability upon establishing and renewing all memberships. The Y bears no responsibility or liability for the state of health or fitness of its members and shall have no liability to members, guests, or visitors for damage or injury to persons or property while using YMCA equipment or facilities, or participating in YMCA activities.

Supervision of Children

Children 11 years of age and younger must be under the supervision of an adult (18 years of age or older) while at the YMCA.  This includes checking in at the Front Desk and being escorted to and from their program or activity.

Children under the age of 11 may not be left in common areas of the YMCA while accompanying adults utilize the facility or participate in a program or event. Children unaccompanied in common areas will be considered unsupervised, and the YMCA will take steps deemed necessary to assure their safety.

Caregivers Accompanying Members

Caregivers who accompany members on a regular basis are asked to please identify themselves to the Front Desk and/or Membership Department to sign a waiver and provide a photo ID to be kept on file. For additional information, please contact our Membership Director at 203-920-1630 or by email to complete necessary paperwork.