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New Canaan YMCA

Online Registration & Membership Self-Service Portal

Online Registration & Membership Self-Service Portal

Registration Dates

Summer 2024

Have Your Strongest Summer Ever: Registration is currently available online and at our Member Services Desk.

Check out our summer program brochure for youth programs including Little & Big Bears, private basketball lessons, FIT pass training, swim lessons at the Steve Benko pool in Waveny Park & the Y, and more!

Browse adult and senior programs including private, semi-private, and small-group basketball and pickleball lessons; pilates apparatus; personal and small group training; chronic disease support programs; and more!

Summer Camp 2024

Best Summer Ever: Registration is currently available online and at our Member Services Desk. Spaces are available in various camps, register today!

Whether your child is having their first camp experience at Camp Mini, a traditional outdoor summer camp experience at Camp Y-Ki, discovering their love for Artistic Swimming, or honing skills for a sport they are passionate about at Basketball Camp, they will be encouraged to grow, have fun, and make memories. Plus, gain leadership skills through our Leaders-In-Training (L.I.T.) and Counselors-In-Training (C.I.T.) programs. View our summer camp brochure below.

Getting Started With Our Online Membership System

We recently launched a new online membership system to improve your Y experience!

Our system is easier to navigate and provides an improved registration experience for our members and program participants.

What you need to know and how to get started:

If you haven’t already, all current New Canaan YMCA Members will need to set up a new online account to manage their membership and register online.

Please review the steps below to set up your new online account.

Step 1:

Ensure you have a valid email connected to your New Canaan YMCA membership account. If you do not have a valid email, are unsure, or would like to change your primary email address, please call our Front Desk at 203-966-4528 and we’ll help you out!

Step 2:

Navigate to the new registration system. Visit www.newcanaanymca.org/registration or click the button below to set up your new account.

Step 3:

Log in to your account. Enter the email or phone number associated with your New Canaan YMCA membership and select “Forgot your password?”. You must then select “Email me a reset password link” as shown below, and follow the prompt in your email to reset your password.

resest password graphic

Step 4:

Enter your new password. Upon creating and entering your new password, you will be ready to search and register online for programs and activities at the Y!

WE’RE HERE TO HELP!

We know that learning a new system can sometimes be challenging. Please call us with any questions at 203-966-4528 and we will be happy to help you out!

Set yourself up for registration success and make sure your membership account is ready in our new system!

 

We launched our new membership system in May. Before you register for programs, please make sure you can access your online account and verify your account is set up for registration.

Please review the steps below to ensure your online account has been set up.

Step 1:

Verify your username and password by logging in to your membership account. Your username is the primary email address associated with your Y membership account. Click here to log into your account.

Please Note: Your primary email/username will be used to register all members on your membership account. If you would like to change your primary email address, please call our Member Services Desk at 203-966-4528.

Step 2:

Verify that your child’s membership is active and attached to your membership account. Once logged in, navigate to your Dashboard, and check the bottom right Membership section to view the participants attached to your membership. If you do not see your child or they do not have an active membership, please call our Member Services Desk at 203-966-4528.

WE’RE HERE TO HELP!

We know that learning a new system can sometimes be challenging. Please call us with any questions at 203-966-4528 and we will be happy to help you out!

Online Registration FAQ’s

Q: I can’t log in.

A: Your username is the primary email address on file with the Y.  Once you have your username, enter it on the login page and click “forgot password” to create your own secure password.  If you are setting up your account for the first time, select “Email me a password reset link” when prompted to set your own secure password. If you have any questions, please call the Front Desk.

*If you have logged in with a one-time code before setting a password, please log out of your account, log in again, and select “Email me a password reset link” when prompted.

Note: Each family has one account.  The system will allow you to enter any email address to create a new account, even if it is not the correct address for your account.  If you have entered an incorrect email address for your username, you will be prompted to create a new account and add contact details.  If you are prompted to do this, please contact the Front Desk to confirm your correct username email address.  Upon logging in with the correct username, your membership and contact details will already be in the system.  Once logged into your account, you can update personal details, including the email address associated with your account.  Creating a new account with an incorrect username will result in difficulty registering as your membership details will not be accurate.

Q: I can’t find the class I want.

A: If you are unable to find a class, please contact our Front Desk at 203-966-4528 and we will be happy to assist!  You can also browse our current program brochure online or pick a copy up at the Front Desk.

Q: I’m waiting for financial assistance and I’d like to register.

A: To ensure approval when registration begins, applications should be submitted at least two weeks before registration date. Once your financial assistance application and requested income verification have been submitted, please allow fifteen business days for the review process. You will be contacted by email once the application is reviewed. Applications are available at the front desk and online.

Q: I’m not sure which swim class is best for my child.

A: Click here for an overview of the different swim lesson levels.  If you have any questions, please contact our Senior Director of Aquatics at 203-920-1643 or by email.

Q: I realized I registered for the wrong class and I can’t delete it.

A: You will need to come to the Front Desk and complete a Class Change/Refund Form. You can still register for the correct class online, or at the front desk.

Q: I would like to request a refund.

A: Our Refund Request Form and Policies can be found in the below section of this page.  If you would like to be considered for a refund, there is a $15 processing fee and paperwork must be completed and returned to the front desk. Additional questions concerning refunds should be addressed to the Director in charge of the program.