Winter 2023-2024

Registration is currently available online and at our Member Services Desk (203-966-4528).

Classes begin Monday, November 27.

There’s something for everyone at the Y this winter, check out new programs for kids, teens, and adults! View our winter brochure below.

We recently launched a new online membership system to improve your Y experience!

Our system is easier to navigate and provides an improved registration experience for our members and program participants.

What you need to know and how to get started:

If you haven’t already, all current New Canaan YMCA Members will need to set up a new online account to manage their membership and register online.

Please review the steps below to set up your new online account.

Step 1:

Ensure you have a valid email connected to your New Canaan YMCA membership account. If you do not have a valid email, are unsure, or would like to change your primary email address, please call our Front Desk at 203-966-4528 and we’ll help you out!

Step 2:

Navigate to the new registration system. Visit www.newcanaanymca.org/registration or click the button below to set up your new account.

Step 3:

Log in to your account. Enter the email or phone number associated with your New Canaan YMCA membership and select “Forgot your password?”. You must then select “Email me a reset password link” as shown below, and follow the prompt in your email to reset your password.

Step 4:

Enter your new password. Upon creating and entering your new password, you will be ready to search and register online for programs and activities at the Y!

WE’RE HERE TO HELP!

We know that learning a new system can sometimes be challenging. Please call us with any questions at 203-966-4528 and we will be happy to help you out!

Q: I can’t log in.

A: Your username is the primary email address on file with the Y.  Once you have your username, enter it on the login page and click “forgot password” to create your own secure password.  If you are setting up your account for the first time, select “Email me a password reset link” when prompted to set your own secure password. If you have any questions, please call the Front Desk.

*If you have logged in with a one-time code before setting a password, please log out of your account, log in again, and select “Email me a password reset link” when prompted.

Note: Each family has one account.  The system will allow you to enter any email address to create a new account, even if it is not the correct address for your account.  If you have entered an incorrect email address for your username, you will be prompted to create a new account and add contact details.  If you are prompted to do this, please contact the Front Desk to confirm your correct username email address.  Upon logging in with the correct username, your membership and contact details will already be in the system.  Once logged into your account, you can update personal details, including the email address associated with your account.  Creating a new account with an incorrect username will result in difficulty registering as your membership details will not be accurate.

Q: I can’t find the class I want.

A: If you are unable to find a class, please contact our Front Desk at 203-966-4528 and we will be happy to assist!  You can also browse our current program brochure online or pick a copy up at the Front Desk.

Q: I’m waiting for financial assistance and I’d like to register.

A: To ensure approval when registration begins, applications should be submitted at least two weeks before registration date. Once your financial assistance application and requested income verification have been submitted, please allow fifteen business days for the review process. You will be contacted by email once the application is reviewed. Applications are available at the front desk and online.

Q: I’m not sure which swim class is best for my child.

A: Click here for an overview of the different swim lesson levels.  If you have any questions, please contact Emily Daymonde at 203-920-1652.

Q: I realized I registered for the wrong class and I can’t delete it.

A: You will need to come to the Front Desk and complete a Class Change/Refund Form. You can still register for the correct class online, or at the front desk.

Q: I would like to request a refund.

A: Our Refund Request Form and Policies can be found in the below section of this page.  If you would like to be considered for a refund, there is a $15 processing fee and paperwork must be completed and returned to the front desk. Additional questions concerning refunds should be addressed to the Director in charge of the program.

New Canaan YMCA Membership Application

New Canaan YMCA Financial Assistance Application

New Canaan YMCA Member Handbook

New Canaan YMCA Refund Request Form and Policies

New Canaan YMCA Membership Termination or On Hold Request

Non-Member Waiver