What you need to know and how to get started:

If you haven’t already, all new and current New Canaan YMCA Members need to set up an online account to manage their membership and register online.

Please review the steps below to set up your new online account.

Step 1:

Ensure you have a valid email connected to your New Canaan YMCA membership account. If you do not have a valid email, are unsure, or would like to change your primary email address, please contact George Bennett, Membership Director, at 203-920-1630 or by email. You can also call our Member Services Desk at 203-966-4528 and we’ll help you out!

Step 2:

Navigate to our registration page. Visit www.newcanaanymca.org/registration or click the button below to set up your account.

Step 3:

Log in to your account. Enter the email or phone number associated with your New Canaan YMCA membership and select “Forgot your password?”. You must then select “Email me a reset password link” as shown below, and follow the prompt in your email to reset your password.

Step 4:

Enter your new password. Upon creating and entering your new password, you will be ready to search and register online for programs and activities at the Y!

WE’RE HERE TO HELP!

Please call us with any questions at 203-966-4528 and we will be happy to help you out!

Q: I can’t log in.

A: Your username is the primary email address on file with the Y.  Once you have your username, enter it on the login page and click “forgot password” to create your own secure password. If you are setting up your account for the first time, select “Email me a password reset link” when prompted to set your own secure password. If you have any questions, please call the Member Services Desk at 203-966-4528.

*If you have logged in with a one-time code before setting a password, please log out of your account, log in again, and select “Email me a password reset link” when prompted.

Note:

• Each family has one account.
• The system will allow you to enter any email address to create a new account, even if it is not the correct address associated with your membership.  If you have entered an incorrect email address for your username, you will be prompted to create a new account and add contact details. If you are prompted to do this, please contact the Member Services Desk to confirm the correct email address for your membership account.
• Upon logging in with the correct username, your membership and contact details will already be in the system.  If you do not see your details, please contact our Member Services Desk for assistance.
• Once logged into your account, you can update personal details, including the email address associated with your account.
• Creating a new account with an incorrect username will result in difficulty registering as your membership details will not be accurate.

Q: I can’t find the class or program I want to register for.

A: If you are unable to find a class or program, please contact our Membership Services Desk at 203-966-4528 and we will be happy to assist!  You can also browse our current program guide online.

Q: When should I apply for financial assistance

A: To ensure approval when registration begins, applications should be submitted at least two weeks before registration date. Once your financial assistance application and requested income verification have been submitted, please allow fifteen business days for the review process. You will be contacted by email once the application is reviewed. Applications are available at the front desk and online.

Q: I’m not sure which swim class is best for my child.

A: Click here for an overview of the different swim lesson levels.  If you have any questions, please contact Kristin White, Senior Director of Aquatics, at 203-920-1643 or by email.

Q: I realized I registered for the wrong class and I can’t delete it.

A: You will need to fill out a Refund/Credit Request Form online or at our Member Services Desk. You can still register for the correct class online, by contacting the appropriate program director (view our staff directory here), or by stopping by or calling our Member Services Desk at 203-966-4528. The refund/credit request form can be found at the bottom of this page.

Q: I would like to request a refund or credit.

A: You will need to fill out a Refund/Credit Request Form online or at our Member Services Desk. There is a $15 processing fee and paperwork must be completed and returned to our Member Services Desk. Additional questions concerning refunds should be addressed to the Director in charge of the program. The refund/credit request form can be found at the bottom of this page.

View a complete list of policies and membership information in our Member Handbook.  A link to our handbook can be found at the bottom of this page.

Our 30-Day Membership Guarantee

We welcome new members and hope they are satisfied with every aspect of their YMCA experience. New members who are not pleased with membership may submit a refund request to the Member Services Desk within the first 30 days of joining for a full refund of membership and joiner fees. Please Note: Annual memberships are non-transferrable and after 30 days, non-refundable.

Monthly Membership Cancellation/Suspension

Monthly memberships are continuous unless a member submits a suspension or cancellation form one week prior to draft date. Monthly membership may be suspended for up to four months. An administrative fee of $25 will be charged during each month of suspension, except in the case of suspensions due to medical reasons, verified in writing by a physician. Monthly membership drafts will automatically resume at the end of the suspension.

Membership cancellation or suspension forms are available at the Front Desk or found online (see the forms section at the bottom of this page) Requests can be submitted to our Member Services Desk or emailed to [email protected].

Monthly Membership Declined Payments

Monthly drafts may be made via credit/debit card or checking account link. Monthly charges are continuous unless the primary member notifies the YMCA to cancel or suspend membership. If a monthly draft is declined, the primary member will be notified by email and charged a $20.00 fee to cover the additional processing fees incurred by the Y. Membership may be suspended until payment is made.

Member Code of Conduct

Our Member Code of Conduct is designed to ensure that every member and guest has a rewarding, safe, and enjoyable experience every time they come to the Y. Membership is a privilege which may be suspended or revoked. Members are asked to please familiarize themselves with our full code of conduct found in our Member Handbook.

Waiver of Liability/Authorization

The safety of our community is of paramount importance. The New Canaan YMCA recommends that all members and facility users consult with personal healthcare providers concerning fitness activities and goals. All members and day pass users are asked to provide current personal and emergency contact information that the Y may use to secure emergency care.

All members will sign a waiver of liability upon establishing and renewing all memberships. The Y bears no responsibility or liability for the state of health or fitness of its members and shall have no liability to members, guests, or visitors for damage or injury to persons or property while using YMCA equipment or facilities, or participating in YMCA activities.

Supervision of Children

Children 11 years of age and younger must be under the supervision of an adult (18 years of age or older) while at the YMCA.  This includes checking in at the Front Desk and being escorted to and from their program or activity.

Children under the age of 11 may not be left in common areas of the YMCA while accompanying adults utilize the facility or participate in a program or event. Children unaccompanied in common areas will be considered unsupervised, and the YMCA will take steps deemed necessary to assure their safety.

Caregivers Accompanying Members

Caregivers who accompany members on a regular basis are asked to please identify themselves to the Front Desk and/or Membership Department to sign a waiver and provide a photo ID to be kept on file. For additional information, please contact George Bennett, Membership Director at 203-920-1630 or by email to complete necessary paperwork.

Membership Forms & Handbook:

Member & Non-Member Waiver

New Canaan YMCA Member Handbook

New Canaan YMCA Refund/Credit Request Form and Policies

New Canaan YMCA Membership Cancellation or Suspension Request Form

Financial Assistance Forms:

New Canaan YMCA Financial Assistance Application

New Canaan YMCA Summer Camp Financial Assistance Request Form

Resources:

Concussion Fact Sheet

Safe Sport Policy Fact Sheet