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August Facility Area Closures for Annual Cleaning & Maintenance: Learn More

New Canaan YMCA

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Support Our Y
About

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Healthy Living Programs
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Membership
Support Our Y
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Youth Development Programs
Healthy Living Programs
Social Responsibility Initiatives
Membership
Support Our Y
About
Join The Y
Schedules
Program Guide
Manage Membership
Donate
YMCA360

Membership or Program Refund/Credit Request Form

Membership or Program Refund/Credit Request Form

MANAGE MEMBERSHIP

Request a Refund or Credit

"*" indicates required fields

Participant/Member Name*

First Last

Payer Name*

First Last

Payer Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Phone*

Email*

Refund/Credit Request*

Please select a refund/credit option.

Program Session*

Please select which session you are requesting a refund or credit.

Camp Session*

Please select which session you are requesting a refund or credit for.

Session 1

Session 2

Session 3

Session 4

Reason for Membership Credit/Refund Request*

Membership refunds are only eligible for members who cancel within their first 30 days of joining.

Program Name*

Program Day/Time*

Reason for Program Refund/Credit Request*

Our mission is to enrich all people in spirit, mind, and body. In order to provide quality programs in a safe environment with proper instructor/participant ratios, we must limit the circumstances and time frame in which we can provide refunds. All outstanding fees and charges will be settled prior to the issuance of refunds or credits.

Camp Name*

Camp Day/Time*

Reason for Camp Refund/Credit Request*

All outstanding fees and charges will be settled prior to the issuance of refunds or credits.

I acknowledge that I have read and understand the refund/credit policies of the New Canaan YMCA (see policies below)*

Payer Signature

Date*

OUR 30-DAY MEMBERSHIP GUARANTEE:

We welcome new members and hope they are satisfied with every aspect of their YMCA experience. New members who are not pleased with membership may submit a refund request to the Member Services Desk, within the first 30 days of joining for a full refund of membership and joiner fees.

PROGRAM REFUND/CREDIT POLICY:

Program Cancellations by the Y:

• If the Y cancels a program prior to the commencement date, a full refund will be issued. The YMCA reserves the right to cancel any program that fails to meet enrollment requirements.

• If the Y cancels a program meeting date or dates, every effort will be made to schedule a make-up date. If a make-up date is offered, no credits or refunds will be issued, regardless of whether participants are able to attend the make-up date. If the Y cannot schedule a make-up date, a credit will be issued for the cancelled date(s).

• Refund requests after participant withdrawal from a program must be made to at least five business days prior to the program commencement date, and are subject to a $15 processing fee.

• After a program commences, pro-rated refunds will be issued only for withdrawal due to medical reasons, verified in writing by a physician. Refund requests must be submitted no later than the last day of the session.

CAMP REFUND POLICY:

Camp Cancellations by the Y:

• If the Y cancels a session of camp prior to the commencement date, a full refund will be issued. The YMCA reserves the right to cancel any camp program/session that fails to meet enrollment requirements.

• Full refunds will be issued for camper withdrawal due to a medical reason, verified in writing by a physician, provided the request is made before the first day of the camper’s session. Thereafter, refunds for medical reasons will be pro-rated.

Camper Withdrawal:

• Refunds due to camper withdrawal will be issued as follows: Refund requests submitted through March 7 (100% refund). March 8-March 29 (80% refund). March 30-April 19 (40% refund). April 20-May 10 (20% refund). No refunds will be issued after May 10, 2026.

• Pro-rated refunds will be provided for all camper withdrawals due to a medical reason, with written verification from a physician.

*All refund requests resulting from withdrawal after March 8 are subject to a $15 processing fee. Refund/Credit Request form must be submitted before the last day of the session.

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New Canaan YMCA

Facility Hours:

Monday-Friday:

5:30am-9:00pm

Saturday:

7:30am-6:30pm

Sunday:

7:30am-5:00pm

Schedules
Manage Membership
Program Guide
YMCA360
About
Youth Development Programs
Healthy Living Programs
Social Responsibility Initiatives
Membership
Support Our Y

Schedules
Manage Membership
Program Guide
YMCA360
About
Youth Development Programs
Healthy Living Programs
Social Responsibility Initiatives
Membership
Support Our Y

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564 South Avenue

New Canaan, CT 06840

203.966.4528

EIN: 06-0763077

© 2026 New Canaan YMCA